The product is prepared for the delivery as soon as the payment is confirmed after filling out an order form.
Approximately 3-5 business days are required for the package preparation (excluding weekends and holidays)
Overseas delivery will be shipped via EMS.
(Except for the weekends and holidays / requires 7-14 days for shipping)
Even if the product was available at the moment of placing orders, we would like to ask for your kind understanding
when the delivery is inevitably postponed or the product is out of stock due to an unexpected shortage of fabrics or circumstances of suppliers.
In case of refunds/exchanges, the product should be shipped back via initial shipping agency (EMS).
When using alternative shipping agencies, the fees MUST be ★ prepaid ★.
You will be charged for extra shipping fee if the product was sent cash on delivery.
[Request refunds and exchanges]
After requesting for refunds/exchanges via website bulletin board or customer service (☎ 1644-0629), the product must be sent to us within 7 days of the initial date of receipt.
● If the product is defective
- Exchange for the same item: Hello Sweety pays for all shipping costs.
- Exchange/returns for other items: Regarded as the customer simply changed his/her mind, customers will be in charge of all shipping costs in this case.
*Due to many instances where customers intentionally damage the product to avoid shipping costs, the exchange for defective products is processed only to the same product along with identical conditions.